Every Gato Audio product comes with a 2-year limited warranty. The warranty covers all components and accessories for products from Gato Audio and is in effect when the product leaves our factory. By registering you products you are able to extend your warranty. Learn more about that here: www.gato-audio.com/product-registration
The warranty does not cover damage or wear directly or indirectly caused by improper use, violence, tampering with or unauthorized access to/servicing of any part of the product.
Warranty Service
Defective products covered by warranty will be repaired at our cost or replaced at our cost if repair is not commercially possible.
If you are in need of service or repair, please fill out this form www.gato-audio.com/rma or contact us at hello@gato-audio.com.
We will need the following information for any service case:
- Your name
- Mailing address (street, city, state, zip code)
- Daytime phone number
- Email address
- Serial number
- A detailed description of the issue
- A photo of the defect - if possible
Once we have approved the warranty work we will ask you to pack and ship the product to us. We have service available inside the US for US customers.
You must pay for the return shipment and we advise using an established international courier like UPS, Fedex, TNT, DHL, GLS etc. or other shipping services that offer detailed tracking of the shipment, to minimize the risk of products being lost during transportation.
We strongly advice to use the original packaging. If you are not using the original packing material, we might charge you for new packing if we decide that the alternative packing is not able to protect your unit in transit. Warranty does not cover damage done in transit with unoriginal packing.
In most of the cases the repair will be completed within 1-2 weeks after receipt. Please note there may be issues beyond our control, such as holidays, spare parts backorders or unique repairs that affect any repair or times. Gato Audio covers the return shipment and repair or replacement for warranty work.
We offer one year of warranty on service parts and labor. This repair warranty does not change the factory warranty on the product and will continue to provide coverage.
Out of Warranty Service
If your Gato Audio product is in need of service but is out of warranty, don't hesitate to contact us anyway. We can make an estimate as to costs of the repair. We accept only prepayment for out of warranty service.
If you are in need of service or repair, please fill out this form www.gato-audio.com/rma or contact us at hello@gato-audio.com.
We offer one year of warranty on service parts and labor.